Access ARM Pensions strengthens customer engagement

Access ARM Pensions has reinforced its commitment to deepening customer relationships and improving service efficiency as it navigates the evolving landscape of Nigeria’s pension industry. At the Human Resources and Pension Desk Officers’ (HR/PDO) Forum with the theme: “The Pension Industry in the Next Five Years” in Lagos recently, the company executives unveiled strategic initiatives […]

Access ARM Pensions has reinforced its commitment to deepening customer relationships and improving service efficiency as it navigates the evolving landscape of Nigeria’s pension industry.

At the Human Resources and Pension Desk Officers’ (HR/PDO) Forum with the theme: “The Pension Industry in the Next Five Years” in Lagos recently, the company executives unveiled strategic initiatives aimed at modernising pension administration, integrating technology and expanding financial security for contributors.

Associate Director of Access ARM Pensions, Adaora Ude, emphasised the company’s focus on a customer-first approach. She highlighted the rapid expansion of Access ARM Pensions’ client base following the merger of Access Pensions and ARM Pensions.

“We are here because we hope this will be one of many conversations. We are learning together and building relationships. Previously, we served just over a million customers, but now we serve more than two million. This growth is exciting, but it also means we must ensure that our processes are efficient,” she said.

Ude reaffirmed the company’s commitment to high service standards, emphasising the importance of responsiveness. “Our approach is different. Some say we go the extra mile. That is because we understand that our customers are our priority. When a customer raises an issue, we do not rest until it is resolved,” she said.

She added that Access ARM Pensions is investing in cutting-edge technology to enhance efficiency recognising the transformative role of digital solutions in pension administration.

“Technology plays a crucial role in serving our over two million retail customers, and as we scale towards even three million, we are ensuring that our systems can manage this growth. We have learnt a lot from our most recent integration and can appreciate the complexities that come with scale,” Ude noted.