Airtel named customer friendly operator of the year

Managing Director and Chief Executive Officer of Airtel Nigeria, Segun Ogunsanya, was also named ‘Telecoms CEO of the Year.’The Awards Panel nominated Ogunsanya alongside MTN’s Mike Ikpoki in an awards category branded as heavyweight by pundits and seasoned telecoms professionals who graced the occasion. Chief Operations Officer of Airtel Nigeria, Tolu Ojo, led a team comprising […]

Managing Director and Chief Executive Officer of Airtel Nigeria, Segun Ogunsanya, was also named ‘Telecoms CEO of the Year.’
The Awards Panel nominated Ogunsanya alongside MTN’s Mike Ikpoki in an awards category branded as heavyweight by pundits and seasoned telecoms professionals who graced the occasion.
 Chief Operations Officer of Airtel Nigeria, Tolu Ojo, led a team comprising Customer Services Director, Ajay Bakshi; Supply Chain Director, Raghvendra Gupta; IT Director, Rajat Jain and Regional Operations Director, Lagos Region, Femi Oshinlaja, to receive the awards on behalf of the company.
According to the citation on Customer Friendly Operator, Airtel has demonstrated that it is intensely interested in the customer by its consistency in developing robust service platforms to boost customer experience, as well as bespoke value-offerings that are not only innovative and affordable, but tailored to delight telecoms consumers.
 “Right from when the Airtel brand was launched in Nigeria in November, 2010, the company has maintained a singular focus of exciting and delighting telecommunications consumers. As a result, it has initiated several programmes to improve its service delivery as well as boost customers’ satisfaction on the network,” the citation said.