Bad telecoms network: Nigeria loses N2billion per day – Expert

Mr Monday Ogbe, the Chief Executive Officer Back-Up Networks Limited, said that everybody suffers as a result of poor quality of service (QOS) including the consumer, the service providers and the national economy and that the country may have losing close to N2bn daily as a result.Analysing a typical loss to the consumer, the service […]

Mr Monday Ogbe, the Chief Executive Officer Back-Up Networks Limited, said that everybody suffers as a result of poor quality of service (QOS) including the consumer, the service providers and the national economy and that the country may have losing close to N2bn daily as a result.
Analysing a typical loss to the consumer, the service provider and the economy of an average bad 10 minute call as a result bad quality of service per day, Ogbe said: “For 100 million subscribers experiencing 10 minutes of poor QoS and quality of experience at N10 average failure rate, the net loss to subscribers is N1 billion per day. Also, providers’ inability to service 100 million subscribers with potential 20 minutes calls due to consistent 10 minutes downtime equals N2 billion. But with less than N1 billion earned as a result of poor quality repeat calls, the net loss to service provider equals N1 billion.
According to him, as a result, the Nigerian economy losses N2 billion per day as a result of net losses from the consumers and the operators income, bringing the total losses in a year to the economy within 365 days to an estimated N730 billion as a result of  poor QoS.
He said to address the problem of QoS/QoE for the users of over 121 million active phone lines in the country, Back-Up Networks has come up with web-based solution, christened idonporto.com portal, which arms customers to test by themselves which network is performing well and view result online.
The portal, according to Ogbe, provides empirical data that operator can also use to correct the problem, saying if an operator fails to monitor the portal to make necessary correction, there is tendency for it to lose subscribers, who will be willing to port to another network.