Bolt rolls out rider verification in Nigeria

Bolt has launched its rider verification feature with the option for customers in Nigeria to verify themselves. According to the ride-hailing platform, this is part of Bolt’s ongoing investment in safety features on its platform. As part of this in-app feature, customers will be given the option to take a selfie before they are able […]

Bolt has launched its rider verification feature with the option for customers in Nigeria to verify themselves.

According to the ride-hailing platform, this is part of Bolt’s ongoing investment in safety features on its platform.

As part of this in-app feature, customers will be given the option to take a selfie before they are able to place a ride-hailing order.

It said the rider will also need to upload an identification document, which Bolt will check against the selfie.

Lola Masha, the Regional Manager North & West Africa at Bolt, said: “Being able to verify that riders are who they say they are is the number one feature requested by driver partners in Nigeria.

“The launch of rider verification is an acknowledgement of the importance of mutual trust between driver partners and riders.

“With increased investment in verification features like this that consider the trip as a whole, we aim to continue building driver and rider trust, which is critical to the safety of the platform.”