Domestic airlines refunded over 1bn to passengers in 3 months – NCAA

The Nigeria Civil Aviation Authority (NCAA) has revealed that domestic airlines refunded over N1 billion to passengers in three months Director, Public Affairs and Consumer Protection at the NCAA, Michael Achimugu who made the disclosure in Abuja on Monday stated that 2025 marked the highest volume of refund and compensation by airlines. “We have been […]

The Nigeria Civil Aviation Authority (NCAA) has revealed that domestic airlines refunded over N1 billion to passengers in three months
Director, Public Affairs and Consumer Protection at the NCAA, Michael Achimugu who made the disclosure in Abuja on Monday stated that 2025 marked the highest volume of refund and compensation by airlines.
“We have been able to enforce part 19 of the Nigeria Civil Aviation Authority (NCAA) regulations much better than it ever was. And that is why this year, we have been able to achieve the highest volume of refunds of compensations, hotel accommodation and so on. These were things that seemed alien to passengers in the past.
“Also, our stakeholders’ engagement now is more robust. Passengers now know that there is always someone willing to listen. Even if they do not get a resolution at the end of the day, it wouldn’t be because nobody listened to them. We are there for passengers 24 hours and it has helped to build trust in the system. The airlines themselves now know that the terrain is different.
“It is no longer business as usual. And so they even comply naturally with the regulations such that most times we don’t need to escalate to them. Between May and July this year, for instance, domestic airlines paid out over a billion naira in refunds without recourse to NCAA,” he said.