Edo To Grade Hotels, Other Hospitality Outfits for Improve Service Delivery

The Edo State Government has commenced the grading and classification of hotels, bars, lounges, clubs, event centres among others, as part of efforts to improve the hospitality and tourism sector in the State. Commissioner for Ministry of Arts, Culture & Creative Economy, Chris Okaeben, disclosed  this yesterday at a stakeholders’ engagement on the grading and […]

The Edo State Government has commenced the grading and classification of hotels, bars, lounges, clubs, event centres among others, as part of efforts to improve the hospitality and tourism sector in the State.

Commissioner for Ministry of Arts, Culture & Creative Economy, Chris Okaeben, disclosed  this yesterday at a stakeholders’ engagement on the grading and classification of hospitality outfit in the stat.

“Today marks the Standardization, grading, and classification of hotels, bars, lounges, clubs, event centres and other hospitality outfits across the state.

This initiative, Okaeben said is aimed at improving and ensuring professionalism, quality service delivery, and sustainable growth within the hospitality sector.

According to him, the grading and classification of hospitality businesses will no longer be based on guesswork. Instead, it will follow clear, professional, and transparent standards.

He explained that the process will enable the government to properly identify and engage with business owners, while also helping government to generate reliable data necessary for effective governance and planning.

He added that the data gathered will be used strictly for the benefit of stakeholders- particularly in areas of policy formulation, support programmes, training opportunities, and the disbursement of incentives.

He however noted that grading will offers them visibility and credibility as well helping more people recognize and trust their businesses, thereby increasing customer confidence and patronage.

Edo state will become a major destination for tourism and visitors due to improved quality and enhanced service delivery.

In his presentation, Mr Edosa Eghobamien, said the project represents a strategic effort by the government to strengthen the tourism and hospitality sector in the State.

He said the project is designed to evaluate and categorize hospitality establishments based on defined service standards, operational efficiency, safety compliance, and customer experience delivery operate in line with national and global best practices.