FAAN tells passengers to ask for right at airports

Mr Yakubu Dati, General Manager, Corporate Communication, Ministry of Aviation, gave the advice in an interview with the News Agency of Nigeria (NAN).Dati said the step was necessary to ensure that passengers received good treatment from airlines based on the new conditions provided by the passenger bill of rights.He said the Directorate of Aviation would […]

Mr Yakubu Dati, General Manager, Corporate Communication, Ministry of Aviation, gave the advice in an interview with the News Agency of Nigeria (NAN).
Dati said the step was necessary to ensure that passengers received good treatment from airlines based on the new conditions provided by the passenger bill of rights.
He said the Directorate of Aviation would ensure that airlines respected the new passengers bill of rights. Dati also said the step would ensure that passengers were protected from maltreatment by airlines.
“Eight passengers were compensated with 250 euro each because they were unable to board a domestic airline from Abuja to Lagos in July.
“Since two months ago, NCAA (Nigeria Civil Aviation Authority) has launched the Consumer Protection Bill of Right in order to ensure that all airlines provide the passengers with necessary information of their rights.
“If passengers lay their complaints to the airlines but could not get solutions, they should approach the official of the NCAA on the CPD to lodge their complaints,’’ Dati said.