FCCPC recovers N10bn for aggrieved customers

The Federal Competition and Consumer Protection Commission (FCCPC) said it has recovered N10 billion for aggrieved consumers following complaints against banks, fintechs, and other sectors. This was disclosed in a statement signed by Ondaje Ijagwu, FCCPC’s Director of Corporate Affairs, on Thursday. The announcement followed updated data on consumer complaints received and resolved across key […]

The Federal Competition and Consumer Protection Commission (FCCPC) said it has recovered N10 billion for aggrieved consumers following complaints against banks, fintechs, and other sectors.

This was disclosed in a statement signed by Ondaje Ijagwu, FCCPC’s Director of Corporate Affairs, on Thursday.

The announcement followed updated data on consumer complaints received and resolved across key sectors of the Nigerian economy.

The commission said the data covered complaints lodged between March and August 2025 through its resolution platforms.

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“The top ten sectors by number of complaints received between March and August 2025 were led by banking (3,173 complaints), followed by Fast Moving Consumer Goods (FMCG) (1,543), fintech (1,442), and electricity (458).

“Other notable sectors included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114),” the commission said.

The FCCPC said the complaints ranged from unfair charges, service failures, unauthorized deductions, deceptive marketing, poor disclosure of terms, product defects, and failure to provide redress within acceptable timelines.

“The total number of complaints resolved during the reporting period was 9,091, while total recoveries for consumers exceeded ₦10 billion, reflecting both the scale of harm experienced and the significant financial burden borne by consumers in the absence of effective redress,” the FCCPC added.