FCMB solves 95% of customer complaints in 8 months

The First City Monument Bank Limited (FCMB) says it is enabling satisfaction for customers across all service touch points as 95 per cent of customers’ complaints were solved between January and August 2022. In a statement to celebrate 2022 Customer Service Week themed, ‘Celebrate Service’, it said this allowed it to be scored favourably by […]

The First City Monument Bank Limited (FCMB) says it is enabling satisfaction for customers across all service touch points as 95 per cent of customers’ complaints were solved between January and August 2022.

In a statement to celebrate 2022 Customer Service Week themed, ‘Celebrate Service’, it said this allowed it to be scored favourably by the Net Promoter Score (NPS) earning 55%.

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The managing director of FCMB, Mrs Yemisi Edun, said its combination of tech with human touch helped the bank gain trust through excellent service experience and extraordinary customer journeys.

Speaking, its senior vice president and divisional head of Corporate Services & Service Management, FCMB, Ms Felicia Obozuwa, said it has lined up fun-filled activities to celebrate and reward customers and employees during its Customer Service Week.