FCTA launches platform to improve service delivery

The Federal Capital Territory Administration (FCTA) has launched Citizens Engagement Platform as part of efforts to improve service delivery and enhance good governance in the territory. FCT minister, Malam Muhammad Musa Bello, at the public presentation of the platform yesterday in Abuja, said it would provide avenue for effective information dissemination and opportunity for feedback. […]

The Federal Capital Territory Administration (FCTA) has launched Citizens Engagement Platform as part of efforts to improve service delivery and enhance good governance in the territory.

FCT minister, Malam Muhammad Musa Bello, at the public presentation of the platform yesterday in Abuja, said it would provide avenue for effective information dissemination and opportunity for feedback.

He also said the interactive nature of the platform would engender a special relationship between the government and the governed.

He identified transparency, accountability, and the provision of adequate and timely information to the citizenry as the hallmarks of good governance.

Represented by the FCT Minister of State, Dr. Ramatu Tijjani Aliyu, Bello stressed that the public presentation of FCT citizens’ engagement platform was a step closer to attaining the objectives of having a robust government/citizen interface that would ultimately translate into the attainment of a better quality of life for Abuja residents.

Bello used the occasion to caution that every great advancement in technology has its drawbacks, and the issue of fake news has been identified as one of the flaws of the modern information age.

“The Citizens’ Engagement Platform, which consists of two websites and a mobile application, has all of these features and I am informed is being used very effectively by residents of the FCT in the successful management of COVID-19 and other essential services such as traffic management and provision of security,” he also stressed.

The minister commended the Acting Director of FCT Reform Coordination and Service Improvement, Dr. Jummai Ahmadu, and her management team for the developmental stride, calling on staff the FCTA to fully adopt and utilise the platform as a fundamental tool in public service delivery.