Group to sue telecom operators over compensation

This new legal threat is coming barely three weeks of inactions following its appeal to the telecom operators and its petition to the Nigerian Communications Commission (NCC) and Ministry of Communication Technology. NATCOMS had petitioned the Association of Licence Telecoms Operators of Nigeria (ALTON) in early August and copied NCC and CommTech Ministry, requesting the payment […]

This new legal threat is coming barely three weeks of inactions following its appeal to the telecom operators and its petition to the Nigerian Communications Commission (NCC) and Ministry of Communication Technology.
 NATCOMS had petitioned the Association of Licence Telecoms Operators of Nigeria (ALTON) in early August and copied NCC and CommTech Ministry, requesting the payment of N5000 to each subscriber for all the ‘sins of the mobile operators in the last 12 years.’
Some of these sins include poor quality of service, drop calls, billing errors to name a few
The national president, NATCOMS, Chief Deolu Ogunbanjo, decried that the petition of his group through ALTON may have been ignored as there was no reply from the concerned mobile network operators or ALTON which serves as the umbrella organization for them.
In addition, NATCOMS lamented the non-commencement of action by NCC or even by the Ministry of Communication Technology.
According to NATCOMS , “We are not relenting, but still expecting reply on our request from all the concerned organizations and agencies of government.”
Meanwhile MTN Ghana, the country’s largest mobile operator in terms of subscribers, has announced that it will offer a percentage of its service charge to compensate subscribers affected by recent network disruptions, Modern Ghana reports.
An estimated 15 per cent of MTN Ghana’s subscribers in the capital of Accra have been experiencing signal interruptions for the last couple of weeks, and the company attributed the outage to ‘an extensive ongoing modernisation and transformation.
 The company stated that during the process, the network interface link connection on the switch experienced intermittent errors resulting in the links failing.
“As a result, voice and data service delivery were affected, which made it difficult for subscribers to make and receive calls, as well as data and SMS,” MTN Ghana said.
 MTN Ghana faces a fine by industry regulator, the National Communication Authority (NCA), if it failed to submit a compensation plan in the coming week.