GTBank migrates to new app, announces temporary service disruption
Guaranty Trust Bank (GTB) yesterday announced an impending migration of its core banking application system to a new one, which would cause a temporary disruption in banking services. The transition to a new and robust suite of Finacle Core Banking Application Systems is set to commence on Friday, October 11, 2024, and is expected to […]
Guaranty Trust Bank (GTB) yesterday announced an impending migration of its core banking application system to a new one, which would cause a temporary disruption in banking services.
The transition to a new and robust suite of Finacle Core Banking Application Systems is set to commence on Friday, October 11, 2024, and is expected to be completed by Monday, October 14, 2024.
According to a notice issued by the bank, all GTBank branches nationwide will close early to customers at 12pm on Friday, October 11, and will reopen at 9am on Monday, October 14.
The financial institution said there will be temporary disruptions in the bank’s digital banking services for 11 hours, beginning at 10pm on Sunday, October 13, to end at 9am on Monday, October 14.
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The bank said during this period, its customers would still be able to perform limited transactions via its digital channels, including transfers, bill payments and airtime/data purchases, while other services would be unavailable.
It noted that the transition was part of its commitment to bringing meaningful improvements to the lives of its customers by leveraging technology.
It said: “Overall, this transition will allow us to drive digital transformation to achieve insights-driven and frictionless interactions at all our; enhancing the quality of customer experience we can deliver to you.”