Kudos to AEDC

I write to commend AEDC’s professionalism while solving a problem for me. I bought units for a wrong meter in Garki while I live in Maitama. Upon reporting the matter to their customer service, they took down my details and called for more information. This call came within 24 hours of my report. The person who […]

I write to commend AEDC’s professionalism while solving a problem for me.

I bought units for a wrong meter in Garki while I live in Maitama. Upon reporting the matter to their customer service, they took down my details and called for more information. This call came within 24 hours of my report. The person who called assured me that the issue would be resolved within  seven days. To my pleasant surprise, I got an email yesterday with details that I was able to load on my meter.

I am happy that my problem was solved quickly and without having to visit any office or find out if anyone knows anyone who works there. I did not have to bribe anybody. Normally, all one sees in the public sphere about service providers is complaints about their shoddy service.

I hope this account of satisfactory service will be published so that the company will be encouraged to keep providing good service and so that other people will be encouraged to engage with them if they have problems.

Bashir Abdurrahman [email protected]