Network problem:NCC hints of more sanctions

NCC’s Executive Vice Chairman Dr Eugene Juwah disclosed this in Abuja when the commission launched its Servicom service charter.Dr Juwah, who was represented at the occasion by an executive director in the commission Dr Okechukwu Itanyi, said though there is a considerable improvement in quality of telecoms service, there is still hue and cry about […]

NCC’s Executive Vice Chairman Dr Eugene Juwah disclosed this in Abuja when the commission launched its Servicom service charter.
Dr Juwah, who was represented at the occasion by an executive director in the commission Dr Okechukwu Itanyi, said though there is a considerable improvement in quality of telecoms service, there is still hue and cry about what the operators are offering.
But NCC is tackling that, he said, adding “we would not leave them (operators) until subscribers are satisfied.”
On the service charter, he said the Charter, when implemented, would ensure effective and efficient delivery of the commission’s mandates and programmes.
He added that the launch of the Charter has become imperative as the commission is driven by the desire to ensure that service delivery is optimized and people’s expectations met on a timely basis.
He explained that the Service Charter is in compliance with the directives of the federal government, adding that the Charter is a public document that informs customers of the commission about their rights, specifies standards of service delivery.
The EVC observed that the various Service Improvement Initiatives like the Telecom Consumer Parliament, establishment of contact centres where consumers can seek redress when service fails among others, would be reviewed regularly to enable their users implement improvement plans that are based on citizens’ priorities.