NITDA, Cherrybrooks to revolutionise Customer Service Delivery through AI

The Director of IT Infrastructure Solutions at the National Information Technology Development Agency (NITDA), Mr Oladejo Olawumi, has said the use of Artificial intelligence (AI) will help jumpstart the economy and bring about digital transformation. He disclosed this on Tuesday while speaking to newsmen at the seminar with the theme “Revolutionising Customer Delivery Service through […]

The Director of IT Infrastructure Solutions at the National Information Technology Development Agency (NITDA), Mr Oladejo Olawumi, has said the use of Artificial intelligence (AI) will help jumpstart the economy and bring about digital transformation.

He disclosed this on Tuesday while speaking to newsmen at the seminar with the theme “Revolutionising Customer Delivery Service through AI” organised by Cherrybrooks.

Olawumi who represented the Director General of NITDA at the event said Artificial intelligence has come to help automate a lot of jobs.”So, artificial intelligence which this event is talking about is part of what will help to jumpstart the economy. By using technology,you can see that jobs that  are monotonous and repitative can be automated through Artificial intelligence.”

Olawumi said though the fear has been that AI will take over peoples jobs but the technology is also creating new jobs in new areas.”AI has provided opportunity for people to learn new skills.Also,you need people to do things like prompt Engineering and so on.People need to prompt AI as well.So, people are required to provide the human support for AI.”

The Chairman of of CherryBrooks Mr Kingsley Uchenna Eneh, said AI has come to stay and CherryBrooks is an AI Agency to help establish it.”Today,we are here to tell people what AI is and what it is not.Also, how they can apply it in various sectors. For instance,in the customer service delivery space,you can reduce cost by deploying AI.We tell people,if you want to improve efficiency and cut down cost, Artificial intelligence is the best choice. All jobs is not going to be done by AI but the repitative jobs like customer service delivery will be taken over by AI.”

Eneh said AI has gone far in other climes and the earlier businesses embrace it,the better.” You can unlock benefits for your business with AI Customer Care Agents.”he said.

The CEO of CherryBrooks,Mr David Dada said the whole essence of the programme is to enlighten people and organisations on how to improve efficiency in customer service delivery through Artificial Intelligence.

“What we intend to achieve is improve efficiency in customer service delivery and reduce cost by 50 percent. And also to let people know that Cherrybrooks should be the Go-to organisation when it comes to AI solutions.

“We can elevate your customer experience with our AI- Powered Customer Care Agents, designed to provide instant and seamless support 24/7. By reducing customer wait times and delivering accurate, personalised responses,our virtual agents ensure every customer feels valued and heard.With their ability to handle multiple inquiries simultaneously,you can improve response times, enhance customer satisfaction and free up your human agents to focus on more complex issues,” Dada noted.

One of the participants and tech innovator,Edward Ordams said he was fascinated to know how to use Artificial intelligence and AI Vision to boost  his Platform to achieve smart farming.