Our approach to AI adoption is deliberate, responsible – FCMB

The First City Monument Bank (FCMB) has emphasised on its approach to Artificial Intelligence (AI), saying its adoption was deliberate to improve efficiency. Speaking during a panel session titled “Intelligent Finance: How AI, Data and Automation are Rewriting Financial Services,” the firm’s Chief Technology Officer, Blessing Ehize highlighted the transformative role of artificial intelligence in […]

The First City Monument Bank (FCMB) has emphasised on its approach to Artificial Intelligence (AI), saying its adoption was deliberate to improve efficiency.

Speaking during a panel session titled “Intelligent Finance: How AI, Data and Automation are Rewriting Financial Services,” the firm’s Chief Technology Officer, Blessing Ehize highlighted the transformative role of artificial intelligence in driving efficiency, personalisation, and smarter decision-making in banking.

“Artificial Intelligence is no longer a future concept; it is actively redefining how financial institutions operate. From improving risk assessment and fraud detection to enabling hyper-personalised customer experience, AI allows us to anticipate customer needs and respond in real time. 

“The real value lies in how effectively we harness data to deliver smarter, faster, and more inclusive financial services,” he said.

He reaffirmed the bank’s commitment to responsible innovation, saying integrating AI in ways that enhance efficiency without compromising trust.

“This is why FCMB is ISO42001 certified. Technology must work for the customer, not against them, and must always align with ethical standards and human oversight,” he said.

He emphasised the bank’s alignment with global best practices, saying the intersection between bank and global financial best practices lies in its ability to balance innovation with resilience. 

“Globally, AI is taking centre stage, whether you are a bank or not. It is coming to enable businesses and change lifestyles. We are building systems that are not only intelligent but also secure, scalable, and inclusive, ensuring that as we advance technologically, we bring more people into the financial ecosystem,” he said.