IT World • Created March 24, 2014 04:00

Over 45% enterprises in Nigeria to deploy UCC solutions by 2017 – IDC

Referencing its ‘Unified Communications Trends and Priorities in Nigeria 2013 Survey Results’ report, IDC  said it expected the adoption of convergence technologies to increase over the coming years as enterprises transform their business-to-business (B2B) and business-to-consumer (B2C) models in order to exploit the opportunities offered by these solutions.Based on its survey results, IDC expects the […]

Over 45% enterprises in Nigeria to deploy UCC solutions by 2017 – IDC
Over 45% enterprises in Nigeria to deploy UCC solutions by 2017 – IDC

Referencing its ‘Unified Communications Trends and Priorities in Nigeria 2013 Survey Results’ report, IDC  said it expected the adoption of convergence technologies to increase over the coming years as enterprises transform their business-to-business (B2B) and business-to-consumer (B2C) models in order to exploit the opportunities offered by these solutions.
Based on its survey results, IDC expects the uptake of UCC solutions in Nigeria to blossom over time as the substantial cost savings, simplified management, reduced latency, improved customer experience, and increased workforce productivity brought about by UCC will undoubtedly prove attractive to organizations of all sizes.
In line with this development, the local organizational practice of buying individual services such as telephony, instant messaging, audio/videoconferencing, and email from different vendors is expected to decline over the course of 2014.
“Email applications stand out as the most used element of UCC among Nigerian enterprises,” said Oluwole Babatope, a research analyst for telecommunications and media at IDC West Africa. “However, the more advanced elements of UCC, such as conferencing applications, enterprise social software, and videoconferencing/telepresence equipment, have yet to gain traction in local enterprises due to the inadequate telecommunications infrastructure currently seen in Nigeria. Consequently, we expect the uptake of advanced UCC applications to occur over the longer term as the infrastructure required to support advanced services steadily improves in the country.”

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