PCC ratifies operating procedures for quick public complaints mediation

The 5th plenary of the Public Complaints Commission (PCC) held in Abuja under the chairmanship of the Chief Commissioner, Hon. Chile Igbawua, has ratified a new Standing Operating Procedure (SOP) for the commission to avail the citizens’ quick, free public justice. This was disclosed in a statement by the Federal Commissioner, Public Complaints Commission, Niger […]

The 5th plenary of the Public Complaints Commission (PCC) held in Abuja under the chairmanship of the Chief Commissioner, Hon. Chile Igbawua, has ratified a new Standing Operating Procedure (SOP) for the commission to avail the citizens’ quick, free public justice.

This was disclosed in a statement by the Federal Commissioner, Public Complaints Commission, Niger State, Hon. Abdulrahman Mohammed.

He said the commission has observed that there is a huge backlog of complaints before the commission at the head office and all the state offices nationwide, which is affecting timely justice delivery and creating negative public perception of the commission.

The commissioner revealed that henceforth as approved by the plenary, conscious efforts should be made to ensure that all complaints that have been pending for over two years from submission date as at 31st December, 2018 be concluded and closed not later than 30th June, 2019.

Similarly, he said all fresh complaints and those received earlier than 1st January, 2018 should be completed and closed not later than 30th September, 2019.

Mohammed said the plenary emphasised that henceforth the provision of the guidelines contained in the Standard Operating Procedure shall be observed strictly to ensure proper execution of the commission’s mandate nationwide.