PEBEC: Immigration Service emerges best agency in August

The Presidential Enabling Business Environment Council (PEBEC) has announced the Nigeria Immigration Service (NIS) as the best performing agency of government in the area of complaints resolution for the Month of August 2022.  This is contained in the recent Monthly Scorecard of the performances of Ministries, Departments and Agencies (MDAs) for August 2022 released by […]

The Presidential Enabling Business Environment Council (PEBEC) has announced the Nigeria Immigration Service (NIS) as the best performing agency of government in the area of complaints resolution for the Month of August 2022. 

This is contained in the recent Monthly Scorecard of the performances of Ministries, Departments and Agencies (MDAs) for August 2022 released by the Enabling Business Environment Secretariat (EBES) of PEBEC. 

The current rating is the fourth time in this year that the Service has been recognized as the best performing agency by PEBEC haven clinched the same in April, May and June.

As part of efforts to eliminate unnecessary bureaucratic processes in the conduct of government business and improve the quality of service delivery, PEBEC introduced platforms through which members of the public could escalate service challenges or failures in any MDA for resolution. 

“The consistent and prompt resolution of public complaints by the Service’s SERVICOM Desk and other complaints redress channels has resulted in the recent rating of the Service as the most responsive agency with a 100 per cent score for the Month of August 2022,” Amos Okpu, the NIS spokesman, said in a statement on Sunday.

The statement quoted the Comptroller General of Immigration, Isah Jere Idris, as appreciating the efforts of personnel who have keyed into the ongoing reforms in the Service.