Subscribers decry poor telecoms service

Subscribers, who spoke to Daily Trust in Lagos at the last Telecoms Consumer Parliament (TCP), expressed dissatisfaction over the deteriorating service quality in the country.The subscribers who demanded value for money in telecoms services lamented that operators have continued to give one excuse or the other for their inability to provide quality services for their […]

Subscribers, who spoke to Daily Trust in Lagos at the last Telecoms Consumer Parliament (TCP), expressed dissatisfaction over the deteriorating service quality in the country.
The subscribers who demanded value for money in telecoms services lamented that operators have continued to give one excuse or the other for their inability to provide quality services for their consumers.
According to them, huge amount of money being made by the operators isn’t justified by poor service quality rendered to Nigerians.
The 15th TCP was held shortly after Nigerian Communications Commission (NCC) unveiled a Code of Corporate Governance in the telecoms sector at the weekend.
Reacting to the subscribers’ lamentation, telecoms operators blamed the current weather condition for the sharp decline in services. According to the Corporate Service Executive, MTN Nigeria, Akinwale Goodluck, the rain has impacted negatively on the networks, adding that the windstorm has become a major factor.
Goodluck said “Rain and windstorm are affecting our operations, limiting our network expansion.” The Director, Regulatory Affairs, Etisalat, Ibrahim Dikko buttressed Goodluck`s claim that weather has become a major factor, affecting operators performance to deliver improve telecoms service.
Meanwhile, the Executive Vice Chairman of NCC, Dr. Eugene Juwah maintained that improving quality of service remains a major issue for the commission.
Juwah who stressed the need for the operators to invest more on their networks if services must improve noted that telecoms services in Nigeria is better than other sectors of the economy such as aviation, banking and finance etc.
The EVC informed that quality of service in Nigeria is also better than some countries such as Dubai and London saying that the perception has to change because the situation is not as bad as being portrayed.
Giving an opening remarks at launched of the code, the Minister of Communications Technology, Dr. Omobola Johnson noted that the main challenge for corporate governance however is to create a system that holds decision makers accountable while according proper respect to their position in the company.