Tariff hike: LCCI demands quality service from telecom operators, regulators

The Lagos Chamber of Commerce and Industry (LCCI) yesterday bared its mind on the recent hike in telecommunication service tariffs, saying it would place additional strain on consumers. However, the chamber stated that beyond the hike, the operators and regulators should settle down into delivering quality services to drive operational cost efficiency for businesses and […]

The Lagos Chamber of Commerce and Industry (LCCI) yesterday bared its mind on the recent hike in telecommunication service tariffs, saying it would place additional strain on consumers.

However, the chamber stated that beyond the hike, the operators and regulators should settle down into delivering quality services to drive operational cost efficiency for businesses and support the automation of government services.

Director General, Dr. Chinyere Almona, in a statement yesterday against the backdrop of the recent approval of 50 per cent hike in telecom tariffs also called for the reduction of human interface in the conduct of regulatory services like licensing of products, obtaining necessary permits, issuance of certifications, and port operations.

She said, “These activities can be automated for cost-effectiveness for businesses and better efficiency on the part of the government. The emerging innovative landscape in food production, surveillance technology for security, citizens’ social engagement, and the exploits of artificial intelligence will all depend on a robust digital ecosystem that is comparable with advanced economies.

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“A significant item for inclusion in the rebasing of Nigeria’s GDP is the activities in the information and communications technology (ICT) sector. This sector recorded resilient growth during the COVID-19 pandemic and has also led other sectors in the post-pandemic recovery and stability.

“This reality should then attract more government attention and funding for the digital and creative industry. Businesses look to our digital infrastructure to support their operations and cost optimization,” she added.

The DG stated that “to remain competitive and continue to provide quality service,” telecom operators must overcome significant challenges, saying, “Nigeria’s digital economy must be empowered to catalyze economic growth and the driver of innovation and possibilities. We urge continuous engagement with critical stakeholders to create a win-win scenario.”