Telecom subscribers with unresolved issues can report to NCC

Subscribers of different telecommunication companies in Osun State have lauded the Nigerian Communications Commission (NCC) for its promptness in curtailing the excesses of the service operators. The subscribers including students of higher institutions of learning, members of National Youths Service Corps, market women, artisans, and civil servants and others who attended the NCC customers outreach […]

Subscribers of different telecommunication companies in Osun State have lauded the Nigerian Communications Commission (NCC) for its promptness in curtailing the excesses of the service operators.

The subscribers including students of higher institutions of learning, members of National Youths Service Corps, market women, artisans, and civil servants and others who attended the NCC customers outreach programme in Osogbo commended the initiative.

The subscribers asked questions and sought clarification on the operations service operators and they got answers as well as solutions to their respective inquiries on the spot.

NCC Director of Consumer Affairs Bureau, Mr Abdullah Maikano, said the consumer outreach programme of the commission was to bring telecom consumers in urban areas and network operators together resolve issues bothering on poor reception, undue charges among others.

Maikano said such togetherness was to discuss, proffer solutions to consumers’ complaints and ensure value for money through effective service delivery.

He said the theme of the programme “Information and Education as a Catalyst for Consumer Protection,’’ was chosen to reflect one of the cardinal objectives of the commission of ensuring that telecom consumers are protected from market exploitation.

He said any telecom subscriber that is having unresolved issues with his or her telecom service provider can report to the NCC on a toll free number-622 or through their Twitter and other social media platforms.

While speaking, NCC Deputy Director, Consumer Affairs Bureau, Alhaji Ismail Adedigba explained that the commission defended the interest of the subscribers concerning the plan by telecom operators to increase data tariff charges.

Adedigba noted that the initial decision to increase data was to avoid running into monopoly whereby only one service provider will enjoy the sole right of charging consumer any price for data services.

According to him, “we don’t want to run into monopoly, because if you allow anybody to charge any price, some big operators can charge lower price today and get all the customers to their network at the expense of new entrants.