Telecoms: NCC says will protect subscribers’ rights

NCC’s  Director of Consumer Affairs, Mrs. Maryam Bayi, gave the assurance in Sokoto at the 68th edition of the consumer outreach programme with theme ‘Effective Customer Service Delivery: The Right of the Telecoms Consumer.’She noted some of the complaints received by the Commission that were hampering the quality of service delivery to consumers to include  […]

NCC’s  Director of Consumer Affairs, Mrs. Maryam Bayi, gave the assurance in Sokoto at the 68th edition of the consumer outreach programme with theme ‘Effective Customer Service Delivery: The Right of the Telecoms Consumer.’
She noted some of the complaints received by the Commission that were hampering the quality of service delivery to consumers to include  unsolicited text messages, credit disappearance, unlawful deduction of credit for value added services, poor spread of Customer Care Centres, among others.
Mrs. Bayi affirmed that the Commission would not relent in the promotion and protection of the interests of telecom consumers in Nigeria against unfair practices from their service providers.