ValueJet unveils first airline AI concierge
ValueJet has officially launched VIKI, an AI-powered digital concierge designed to redefine how passengers access flight services—marking the first large-scale deployment of such technology by an airline in Africa. VIKI is a multilingual, voice- and text-enabled virtual assistant capable of responding verbally to voice commands, enhancing accessibility for visually impaired travellers. Integrated with widely used […]
ValueJet has officially launched VIKI, an AI-powered digital concierge designed to redefine how passengers access flight services—marking the first large-scale deployment of such technology by an airline in Africa.
VIKI is a multilingual, voice- and text-enabled virtual assistant capable of responding verbally to voice commands, enhancing accessibility for visually impaired travellers. Integrated with widely used messaging platforms such as WhatsApp and Telegram, the AI assistant enables passengers to book flights, manage reservations, modify bookings, check in online, receive real-time travel updates, and access customer support—completing essential travel tasks in minutes without visiting the airport or navigating traditional websites.
Passengers can access VIKI on their device and initiate a chat.
“At ValueJet, innovation must lead to real impact,” said Capt. Omololu Majekodunmi, Managing Director of ValueJet, adding, “VIKI is more than a digital tool—she represents our ambition to deliver smarter, safer, and more seamless travel experiences across Africa. This is only the beginning.”
The launch positions ValueJet as the first airline on the continent to deploy an AI concierge at scale, addressing critical challenges in Nigeria’s aviation sector—particularly speed, convenience, and accessibility. The initiative forms part of the airline’s broader digital transformation strategy focused on delivering seamless, customer-centric travel solutions.
Head of Business Program and IT, Mr. Temitope Ajijola, described the innovation as a major milestone in ValueJet’s technology journey.
“From day one, our goal has been to make flight booking intuitive and effortless. With VIKI, we’ve taken that vision further—delivering faster, smarter service while unlocking new opportunities for digital customer engagement. We’re proud to be leading this innovation in African aviation.”
The introduction of VIKI follows the internal success of TOPS (Trusted Operations Policy Support)—ValueJet’s AI assistant for employees. With VIKI, the airline extends its AI leadership to the public, delivering smart, multilingual, on-demand travel support to every passenger.