What’s in Carloha Nigeria’s 6-6-7 rescue initiative?

Carloha Nigeria, the authorised distributor of Chery vehicles in Nigeria, has launched the CarlohaCare 6-6-7 Rescue Initiative, a comprehensive emergency roadside assistance programme designed to provide prompt and professional support to motorists experiencing vehicle breakdowns on highways and major roads across the country—free of charge. The initiative reinforces Carloha Nigeria’s commitment to delivering an exceptional […]

Carloha Nigeria, the authorised distributor of Chery vehicles in Nigeria, has launched the CarlohaCare 6-6-7 Rescue Initiative, a comprehensive emergency roadside assistance programme designed to provide prompt and professional support to motorists experiencing vehicle breakdowns on highways and major roads across the country—free of charge.

The initiative reinforces Carloha Nigeria’s commitment to delivering an exceptional vehicle ownership experience by ensuring that trained rescue professionals are available around the clock whenever and wherever they are needed.

 

A dedicated rescue team

Motorists can access the CarlohaCare Rescue team through a dedicated emergency hotline. Upon receiving a distress call, a professionally trained rescue crew will be dispatched to provide immediate assistance for a wide range of roadside emergencies.

While response times may vary depending on location and road accessibility, every distress call will receive professional attention, ensuring that stranded motorists are not left without support.

 

From showroom roadside

The Rescue Initiative is the latest extension of Carloha Nigeria’s award-winning CarlohaCare 6-6-7 after-sales package, which earned the company the “Most Outstanding Aftersales Car Company” award at the Nigeria Auto Journalists Association (NAJA) Awards.

The 6-6-7 package includes: A 6-year manufacturer’s warranty; 6 years of free scheduled maintenance; a 7-day repair promise, under which customers receive a courtesy vehicle if repairs exceed seven working days due to parts availability or other qualifying circumstances.

With the introduction of the Rescue Initiative, Carloha Nigeria said it is extending this industry-leading commitment beyond the workshop and onto Nigeria’s roads.

Although the programme was originally designed exclusively for Chery customers, Carloha Nigeria has expanded the service for a limited period to accommodate owners of other vehicle brands, subject to operational capacity.

After-sales Manager at Carloha Nigeria, Mr. Samson Akinbowale, highlighted the initiative’s importance in enhancing customer confidence.

“Vehicle breakdowns can occur unexpectedly and often create stressful situations for motorists. With the CarlohaCare 6-6-7 Rescue Initiative, our customers can enjoy peace of mind knowing that a dedicated team of trained professionals is available around the clock to provide prompt assistance whenever they need it. Beyond rescue operations, we are also offering on-location maintenance support to help reduce downtime for both individual customers and fleet operators,” he said.

Similarly, Mr. Felix Mahan, General Manager of Marketing at Carloha Nigeria, described the initiative as a natural evolution of the company’s customer-first philosophy.

“The CarlohaCare 6-6-7 Rescue Initiative is an extension of our vision to provide a superior ownership experience and eliminate the worries that come with vehicle ownership. We want every Chery owner to know that help is always just a phone call away.”

Meanwhile, Carloha Nigeria has announced that, for a limited period, the roadside rescue service will also be available to owners of non-Chery vehicles, subject to operational capacity. Chery customers will continue to receive priority during periods of high demand.

“We have the team, the trucks, and the expertise,” Mr. Mahan said. “When our rescue fleet has capacity to spare, it is our responsibility to put those resources to work keeping Nigeria’s roads moving—regardless of what brand a stranded motorist drives. By extending these complimentary rescue services to both our customers and motorists who drive other brands, we are demonstrating our commitment to improving safety and mobility on Nigerian roads.”