Why Residents are Ditching Big Cable for Gigstreem’s Hyperlocal Internet Experience
The internet is filled to bursting with stories and forum threads detailing the trials and tribulations residents have endured to acquire and maintain a high-speed internet connection in their home. Any random passerby on the street will have something to say about their internet provider, and subjective experiences like theirs are often the difference-makers for […]
The internet is filled to bursting with stories and forum threads detailing the trials and tribulations residents have endured to acquire and maintain a high-speed internet connection in their home. Any random passerby on the street will have something to say about their internet provider, and subjective experiences like theirs are often the difference-makers for potential customers seeking an internet solution. The same phenomenon can be seen with cable providers. It’s not enough for a service to promise and provide quality, consistent, high-speed connectivity if the actual service and professional relationship is frustrating to deal with.
It’s for these reasons, among others, that many residents across the United States are putting big cable companies and internet providers behind them and turning to Gigstreem. With ambitions beyond being a simple internet service provider, Gigstreem has rapidly established itself as a complete connectivity partner for both businesses and residents. Their end-to-end network solutions provide the fastest and most reliable internet service on the market, backed by premier customer service staff.
While Gigstreem’s commitment to private, Net Neutral, and blisteringly fast internet speeds will draw heads on a functional level alone, it’s not the only reason customers are making the switch. Any successful business is built on the back of its long-term relationships, Gigstreem is focused on connecting with the people and properties they serve on a consistent basis. Property owners and managers are treated as enterprise-level clients and offered personalized support, proactive communication, and flexible solutions designed for long-term success.
“Unlike many ISPs that rely heavily on chatbots or automated phone systems, our customers interact primarily with real people from the start,” says CEO Patrick Albus. “Our support structure is intentionally flat, so if a situation requires it, an issue can move from a frontline agent to a VP or even our executive team quickly—without layers of bureaucracy slowing it down.”
A New And Better Offering
Many customers switching to Gigstreem have experienced similar problems with other providers in the past. Traditional in-home internet setup options are not well-designed or optimized for high-density environments like apartment communities, with routers clashing and interfering with each other as they all try to operate in a tight space, leading to slower speeds and connectivity issues across the building and community. Other large-scale implementations may struggle with security issues or have institutional concerns regarding data privacy or throttling. These, combined with other more general issues, put many customers in a position where they’re in need of a new service offering with a novel approach and powerful technology.
Gigstreem knows this well, and has built itself into a connectivity partner optimized to solve many of these very problems. Gigstreem’s Managed WiFi system is built for high-density environments, with technology designed to manage bandwidth and device traffic across an entire property for consistent and seamless connectivity (delivered through 10G fiber circuits). This unified network pairs connectivity coverage across homes, common spaces, and amenities; enhanced safety features for peace of mind; and superior speed and reliability, with faster performance compared to traditional providers. To top it all off, these solutions and systems are in line with Gigstreem’s commitment to sustainability.
“We implement fiber and wireless solutions that are energy-efficient, and our remote troubleshooting capabilities reduce the need for truck rolls, minimizing our environmental footprint,” CEO Patrick Albus explains. “We source high-quality equipment and materials that meet or exceed environmental standards, and we follow strict procedures to responsibly recycle or dispose of network components.”
For property managers and real estate developers specifically, Gigstreem’s focus on mutually beneficial partnerships leads to shared success. These clients benefit from flexible capital expenditure options to fit development budgets, enterprise-grade service standards that meet ownership expectations, and Gigstreem’s commitment to long-term reliability and innovation for residents and staff alike. Owners operating in underserved areas can work with Gigstreem to allocate specific units for favorable connectivity options, enabling residents in those areas to have access to high-quality internet at affordable rates.
Safety And Support For Remote Workers
The 2020’s have been the era of remote workers and internet-reliant independent businesses, with many residents relying on the strength and stability of their home’s internet connection to earn a living. Property owners/managers and residents alike understand the importance of stable and secure connectivity in the modern day as a result, and few internet service providers are as dedicated to supporting those workers as Gigstreem. The company is committed to delivering a seamless experience for remote workers and businesses by prioritizing reliability, performance, and security.
“Our network is designed with enterprise-grade standards to deliver near 100% uptime and consistent speeds that support uninterrupted video conferencing, cloud collaboration, and data-intensive workflows,” says CEO Patrick Albus. “We also implement robust security and privacy measures to help protect user data and network traffic, ensuring a dependable and secure connectivity experience.”
Gigstreem protects their network and services with processes and technology compliant with the SOC 2 security framework, which defines requirements to manage, store, and protect customer data based on a number of criteria. These rigorous standards for data protection, privacy, and operational integrity span the entire Gigstreem network, giving customers critical peace of mind in an era where cybersecurity is more important than ever.
Innovating Toward Purpose
Gigstreem is constantly pushing the envelope to develop and expand their service offering through new technology and new solutions. The company is currently focused on enhancing their software platform with transparent performance dashboards and expanded self-service tools for residents. Additionally, the company is excited to be leveraging new AI technology to improve their customers’ experience through advanced troubleshooting and service management tools, with the goal of reducing downtime and boosting productivity.
The company recently announced their transition and upgrade to SolarWinds, a new network management software solution that brings more advanced monitoring capabilities under Gigstreem’s umbrella. This allows them to detect and resolve potential service issues before they impact residents by flagging vulnerabilities, identifying unusual network activity, and proactively managing service stability during peak usage. These technology innovations are supported by the depth of expertise found in their internal team.
“Every network we design, every process we implement, and every support interaction is informed by a team of seasoned professionals who are passionate about elevating the industry standard,” CEO Patrick Albus says. “The combination of deep knowledge, operational excellence, and a culture of innovation makes Gigstreem not just a company, but a destination for talent and a trusted partner for our customers.”