Why we were given ISO 20000 certification – VDT

The company said it is the first telecom company in West Africa to earn the Certification. “We embarked on the quest for the ISO 20000 certification owing its specialized nature for IT service industry. It is also a natural follow onto entrenching to the benefits of our ISO 9000-1:2008 quality management systems Certification. “The main focus […]

The company said it is the first telecom company in West Africa to earn the Certification.
 “We embarked on the quest for the ISO 20000 certification owing its specialized nature for IT service industry. It is also a natural follow onto entrenching to the benefits of our ISO 9000-1:2008 quality management systems Certification.
“The main focus of ISO 9000:2008 certification was to create premium Quality Management system for VDT. ISO 20000-1:2011 certification focuses primarily on fine-tuning the IT management capability of VDT. Key among these processes include service delivery, control, complaints resolution and relationship management.  However, both ISO 9001:2008 and ISO 20000-1:2011 certifications are strongly relevant to the business of VDT and both are ultimately aimed at providing top-notch service quality experience and satisfaction to VDT customers that can favorably compete globally”, the company said in a statement signed by its Marketing Communication Manager, David Ese.