Zenith Bank restores services after days of glitches, apologises to customers

Zenith Bank, a one of Nigeria’s commercial banks, has apologised to its customers over glitches experienced in the past few days.   Customers of the bank had expressed frustration over the network glitches which prevented them from having access to their funds. Some of the customers had stormed various branches of the bank to complain […]

Zenith Bank, a one of Nigeria’s commercial banks, has apologised to its customers over glitches experienced in the past few days.   Customers of the bank had expressed frustration over the network glitches which prevented them from having access to their funds.

Some of the customers had stormed various branches of the bank to complain about the disruptions, as the bank said it had restored services across its online channels.

The bank attributed the disruption to the upgrade of its online channels’ infrastructures.

Some of the customers who spoke with our correspondent claimed that the disruption prevented them from either accessing their funds or getting credited.

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Taiwo Y, who spoke with our correspondent, stated that he was unable to access his account for three days.

According to him, the app only came up on Thursday evening after three days.

Another Zenith Bank customer, Mr. Anthony Okechukwu said, “Up till this moment I have not been able to access my account,” adding that the problem started early in the week.

The bank, however, attributed the disruption to the upgrade of its information technology (IT) infrastructure.

It said it had notified its customers of plans to upgrade its information technology infrastructure from September 29 to October 1.  

However, the bank announced on Thursday that the hitches experienced during the period were over assuring customers that they could now perform hitch-free online banking service.

The statement posted on the bank’s X handle read, “Dear Valued Customer, we sincerely apologise for the service disruptions you experienced recently on our banking channels.

“We have made significant progress with the upgrade and you can now perform transactions conveniently…’.